Shipping & Returns

Shipping Policy:
Our Satisfaction Guarantee "We guarantee your absolute satisfaction - 100% of the time." Everything listed on our site is unconditionally guaranteed.
Thank you for your business. If you would like to submit an Issue, please contact us:
By Phone:91-11-41682767
By Email:
By Mail: Kavita Vision, F-54 Green Park Main, New Delhi-110016.

Shipping is free to our Indian National Customers.
Customers from foreign regions will be required to pay shipping charges levied as per weight.
The order may take a maximum process time of 20 Days before dispatch as all our products are handcrafted keeping quality in mind.
In certain cases Customs Duty Charges/Taxes levied on shipped goods by the respective countries(as per Custom Dept. Laws) will have to be borne by the customer/consignee.
Shipping options- FedEx Inc./DHL Priority Shipping- The order will take 3-7 days delivery time after dispatch.
       FedEx Economy Shipping - The order will take 7-10 days delivery time after dispatch.
       Express Mail Service EMS Shipping - The order will take 10-15 days delivery time after dispatch.

Want your Order Crafted and Delivered on an Urgent Note- Chat with us or Send Us Your Enquiry Now....

Return Policy-

On reciept of damaged and tampered items, Kindly report it to us within 24 hours of reciept of the goods. Please send it back within 5 days of receipt and we will gladly exchange, credit, or refund 65% the cost of the item (After deducting 30% towards Tax and Duty payment charges).
Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your return should you wish to return them.

Return Terms and Conditions:
* Returns would not be accepted for custom made / stitched items, including readymade stitched Sarees or Sarees stitched with custom blouse.
* Customer need to first contact us through Contact Us page on web site before returning any damaged and tampered product. If you will return the products before let us know the same, then we will not provide any refund.
* At any point of time the refunds will not exceed the actual value of the goods.
* We will issue 65% refund of product price. (35% will be Order Processing & other misc. charges including Tax etc.)
* We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods.
* In case of orders with free shipping, shipping cost would be deducted from the refund.
* Kavita Vision will not be responsible for return the money which you have paid for shipping to send the parcel back. Customer need to bare the shipping cost while returning the products.
* Any complaint with regards to the damage or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same. In case of product return * We will issued refund once we received the product back at our office.
* Refund will take time to reflect in customer account- in about 4 to 5 working days.
* We do not accept any returns after 1 day of receiving the shipment

Refused Deliveries:
If delivery is refused upon attempt to deliver, a refund will be issued only excluding Shipping and Custom Duty charges if any, delivered and returned. A 15% fee over crafting procedures may be charged.

-We are not liable for any damages caused due to mishandling of goods.
-We do not exchange or accept return of ordered goods for a voluntary change of size, color or design.
-We do not accept return of items under the below listed sections-
a: Kids- Dress/Accessories Sections,
b: Women Wear(Shawl, Sarees) Sections.

-Please Bear in Mind That Photo May Slightly Different From Actual Item in Terms of Color Due to the Lighting During Photo Shooting or the Monitor Display
For instructions on how to go about returning an item, Please see "Returning An Item Or Order" under Returns And Damages.

Returns And Damages: Returning An Item Or Order-
We are here to serve you. We guarantee your satisfaction. On reciept of damaged and tampered items, we offer a 5 day return policy. Goods recieved in damaged and tampered conditions will be replaced or exchanged by us for free.
For grievances please contact us:
By Phone:91-11-41682767
By Email:
By Mail: Kavita Vision, F-54 Green Park Main, New Delhi-110016.